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Store Policies
At JRocco Hair Care our goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at support@jrocco.com or call (732) 271-1919 anytime.
Please feel free to drop us a line to share your thoughts on the site, our products and our approach, all comments welcomed.
Your credit card will be charged at the time of checkout. Orders are shipped USPS Priority Mail or by the carrier of our choice unless you choose the Will Call feature during checkout. Orders usually ship within 2 days and arrive 2-3 days later. This could be a total of 5 or more days. If a product is out of stock we will notify you by email and provide an estimated ship date. We reserve the right to ship your entire order in one shipment even if some of the products are available at the time of order. We will accept returns to meet our total customer satisfaction guarantee and will provide you a partial credit towards future purchases on this website. You the customer are responsible to pay for return shipping charges or you can bring your returns to any one of our NJ locations. To redeem your partial credit for returns you will need to be a registered user of this website including an email address and passcode.
JRocco Hair Care and Beverly Hills Hair Company are committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to unsubscribe@jrocco.com with 'unsubscribe' as the subject line.
We DO NOT sell, trade or rent your personal information to others.
To obtain the status of an order, enter the confirmation number and click Go!.
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